Keeping you safe –Covid-19

Lastra Farm will be reopening on the 20th of July 2020 We are delighted to let you know that we have worked hard to ensure everything is ready to open our doors safely once again and we can't wait to welcome you back.

Pre and post re-opening we are committed to ensuring the welfare and safety of both you and our colleagues and have implemented a range of policies and procedures in this respect, outlined in brief below. These have been developed after a careful review of best practice from around the world and are following all government guidelines. We will respond promptly to any new or amended guidance issued by the Government, updating our policies accordingly.

Before your stay

We will be in contact prior to your stay to confirm all details, restaurant reservations (when we are permitted to open the restaurant ) and make all necessary arrangements to ensure your stay is as hassle-free as possible .

We will also ask you to pay your accommodation balance in order to speed up the check-in and check out process. This is to help minimise any queues at Reception upon arrival and departure.

On Arrival

Please come to Reception as normal, we ask politely that only one member of your party comes to check in. you will then be given your sanitised room key and directed to your allocated bedroom in order to avoid any unnecessary congestion in our Reception area. This is to minimise check-in time and assisting with social distancing guidance.

Hand sanitiser stations are in place at entry points, public areas, reception, restaurants, and we encourage you to use these regularly in addition to regular hand washing.

New signage has been installed to ensure Government required social distancing within the property

An infrared thermometer will be available at reception to monitor any symptoms of guest and staff alike to avoid a possible outbreak.

We will stagger check-in & check outs times aiming to create less footfall at busy times.

Guest Bedrooms

We have adopted a deep cleaning protocol in all our bedrooms with key emphasis on critical touch points

• Toiletries and hospitality trays will be safely wrapped for our guests to ensure one-time use

• We have placed a room sign on doors to indicate to our guests that their room has not been accessed since being thoroughly cleaned

• All printed material has been removed from your room and replaced with single use what to know guide.

• Room keys will be sanitised before guest check-in- we kindly ask you to keep hold of your room key during your stay and deposit of key in the box provided at reception when you check out.

• Bedroom entry restriction: no access will be made to the bedrooms during a guest’s stay

• Rooms will be cleaned upon request. Our housekeeping team will be wearing PPE when cleaning your room

We have also removed scatter cushions and throws for the time being.

We will be happy to replenish fresh supplies of towels and in-room consumables in sealed bags outside bedroom doors and collect any used linen so as to minimise the time spent in guest rooms.

Bars & Restaurant

Restaurant bookings are essential.

Bookings can be done on line at our website or telephone 01407 830906

There will be some changes following the government guidelines, including a reduced menu, a different restaurant layout and contactless payments where possible.

The largest table size we can accommodate is a party of 6. We'll be unable to join tables together to create larger parties due to social distancing limitations.

We're asking guests to arrive no earlier than 5 minutes before your booking time due to limited waiting areas.

Thank you for your understanding, we look forward to seeing you soon!

Enhanced Cleaning and Hygiene protocols

Appropriate personal protective equipment will be worn by all team members and changed frequently.

Updated and detailed cleaning checklists, including the use of Public Health Wales-accredited sanitisers for all areas, including laundry, will be followed and monitored closely.

All touch points in public areas such as door handles, counter tops, table tops, soft seating etc. will be sanitised throughout the day using accredited disinfectants and sanitising products.

Protocols are in place for staff in our kitchens, restaurant and bar and other food service areas to sanitise their hands every time they serve food or touch food related items.

All staff will be carefully monitored using inferred thermometer at the start of every shift.

Social distancing

We remind all guests to follow government guidelines on social distancing. We are making every effort to make your environment safe and reserve the right to control social distancing within our property. Guests breaching our policies will be reminded of their responsibilities and any individuals persistently disregarding social distancing may be required to leave the property with immediate effect.

Regular Policy reviews

Adrian & Elaine will meet each Week to constantly review our Policy and Procedures to ensure they are as effective as possible, and are in line with government guidelines and industry best practice.

We look forward to welcoming you to Lastra Farm again soon.